Frequently Asked Questions

Dive into our replies to some of the most frequently asked questions you might have in relation to PNS Cycling. Still in doubt? Please have a look at our contact form to get in touch with our team.

General Information

How do I stay updated on new collections?

To stay informed about new releases, collaborations, and brand news, we recommend following our official channels. You can also subscribe to our newsletter.

What is the inspiration behind your products?

Our designs are driven by a passion for cycling culture, performance, and minimalist aesthetics. We focus on creating high-quality apparel that meets the demands of dedicated cyclists.

Where can I learn more about your product technology?

Detailed information about the fabrics, construction, and technology behind our products is available in the product descriptions on our website.

Shipping Information

When will my order ship?

Orders are processed and prepared for shipment within a standard timeframe. You will receive a notification with tracking information once your order is on its way.

Do you ship internationally?

We deliver to numerous countries worldwide. The available destinations can be selected during the checkout process.

What happens if I am not home during delivery?

The delivery procedure may vary by region and carrier. Typically, a notice will be left, or the package will be taken to a local pickup point for collection.

Can I change the shipping address after ordering?

Address modifications may be possible if the order has not yet been processed. Please contact us promptly for assistance.

Returns & Warranty

What is your return policy?

We accept returns on items that are in new, unused condition with original tags attached, within a specified period from delivery. Some exclusions may apply.

How do I initiate a return?

Returns can be initiated through your account on our website. The process involves completing a return request and following the provided instructions.

Are there any costs associated with returns?

Please refer to our current return policy for detailed information regarding any potential fees or requirements.

What if my product has a manufacturing defect?

We stand behind the quality of our products. Items with a suspected manufacturing defect are covered under our warranty policy. Please get in touch with our customer care team to review the specific issue.

Product & Care

How do I choose the right size?

We provide a detailed size guide for each product on its respective product page. We recommend consulting this guide and comparing your measurements for the best fit.

How should I care for my PNS Cycling apparel?

To ensure the longevity and performance of your gear, please follow the care instructions found on the label of each garment. Generally, we recommend washing in cold water and avoiding bleach or fabric softeners.

Are your products suitable for all types of cycling?

Our collection is designed with performance cycling in mind, suitable for road, gravel, and other dedicated cycling activities. The specific features and materials for each product are listed online.

Do you offer repair services?

We encourage the care and extended use of our products. For advice on potential repairs, please contact our customer care team.

Orders & Payment

Which payment methods do you accept?

We accept all major credit cards, debit cards, and various other secure online payment methods.

Is my payment information secure?

All transactions on our website are processed using secure encryption technology to protect your personal and financial data.

Can I modify or cancel my order?

We can only modify or cancel an order if it has not yet entered the shipping process. Please contact us as soon as possible for such requests.

Do you offer gift cards?

Gift cards are available for purchase on our website and can be used in our online store.

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